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Microsoft realizes that many who have attempted to install service pack 1 (SP1) for Microsoft Vista have had major trouble doing so.
They have decided to provide support FREE of charge to ANYONE who is having problems installing the Vista SP1. You can contact using email, online chat or phone.
One note I want to point out, that a Microsoft spokesperson said the following: “the user will always be advised if costs are involved. Whether enterprise customers will also receive support without cost will depend on their agreement.” I guess free is not always completely free.